Our Privacy Policy
Pizzary complies with the National Privacy Principlesset forth in the Privacy Act 1988. Pizzary takes the
customer privacy very seriously. We will never share
your information with any other organization and will
only use it to communicate promotions by Pizzary or
to inform of any updates regarding our business
or team.
Kindly note that when using Pizzary website or by
ordering or registering with us, you consent to the
collection, use and disclosure of your personal
information but only in accordance with this Policy.
Collection
Pizzary regularly handles and transfers "personal
information" (being information which is capable of
identifying an individual) between our franchisees.
Pizzary collects personal information from a wide
variety of sources including this website, during
telephone calls and directly from our customers. The
type of personal information collected will depend
upon what dealings you may have with Pizzary.
Collection using this Pizzary Website
When you use this website, Pizzary collects personal
information which you provide to us and information
about how you use
our website, for example by
registering, making a purchase or posting content to
our site. This information includes your name, home
or work address, phone number, email address and
information about the products that interest you.
Use of personal information
In general our policy is to only use your information
for the purpose for which it was either specified or
reasonably apparent at the time when the
information was collected. Pizzary may also use the
information collected for any other related purpose
for which you may reasonably expect it to be used.
Some of the purposes for which we commonly use
your information are as follows:
To assist in providing our services and products
to you and in processing the orders that you place
with any Pizzary outlet or our call centres or
websites.
To assist with any calls you make to Pizzary.
To communicate promotional offers and special
events
For our internal administrative, marketing, planning,
and product development and research requirement
Disclosure
Pizzary may disclose your personal information:
To our franchisees, suppliers, agents or contractors
for the purpose of Pizzary's business; where the law
requires Pizzary to do so; and to any third parties
that you consent us to do so. Purpose for handling
information
We will take reasonable steps to ensure that you are
aware of the purposes for which we handle personal
information except where our collection or disclosure
of the personal information is required by law.
Personal information should only be handled for
purposes notified or obvious to you, and only
subsequently used or further communicated where
not incompatible with these purposes.
Access and updating personal data
You are welcome to request access to any personal
information held about you by Pizzary. To obtain this
information please contact us using the contact
details set out below.
If you have any queries or concerns about your
personal information or if you would like to make a
complaint, then please contact us for assistance. We
take all reasonable security measures to protect your
personal information stored in both electronic and
hard copy form. Access to our electronic records is
limited by passwords to authorised personnel only.
We understand that security of personal information
is paramount and we endeavour to take all
reasonable steps to ensure that the personal
information we hold is not subject to loss, misuse
or unauthorised access or alteration.
Delivery Policy
Pizzary Pizza take great care with delivering your
orders. Please ensure the address you have supplied
is correct as redelivery will incur a fee. We are unable
to accept responsibility for non delivery if you have
supplied the incorrect address and time.
There is a $1-$2 delivery fee applicable on all
deliveries unless you have become a Pizzary
member.
Only Credit Card is available for payment using this
website.
Standard delivery time is approx 45minutes. This
may vary depending on the volume of orders placed
at the time of your order.
Pizzary delivers to a predefined area. Delivery
outside those areas is at the discretion of the stores.
No delivery is available outside of these boundaries
for online ordering. Online store ordering and delivery
is subject to the store trading hours which may
change from time to time. This takes into account
the time to process an order.
Additional information is collected when you order a
pizza with Pizzary Pizza & Pasta online. This
information assists in the delivery to your request
and to verify your credit card and other methods of
payment. When making enquiries, ordering or
requesting service information, participating in
certain promotional activities, completing surveys,
and generally corresponding with us, we may ask for
certain Personal Information, including, your name,
mailing address, phone number and email address. If
you are on a part of our website that requires you to
provide your Personal Information, it will be clear
what Personal Information we are requesting. We
may also collect other information that is provided to
us by your web browser. This may include the
browser you used to come to our website, the
Uniform Resource Locator ("URL") of the website
that you just visited before visiting our website,
which pages on our website you visit, any search
vterms you entered, which URL you go to next, and
your Internet Protocol ("IP") address.
Use of cookies
Our website uses cookies. Cookies are small strings
of data placed on users' personal computer hard
drives during the exchange of data that happens
when your browser points to our website. Cookies
enable a website to identify a user's browser as a
previous visitor by means of a unique string of
numbers assigned on a previous visit. Our cookies
assist us in collecting information on what pages
of our website you access or visit, and in recording
any preferences you indicate on our website.
We also use cookies to improve your experience.
Our cookies cannot and do not retrieve any other
data from your hard drive or pass on computer
viruses. If you are just browsing our website, a
cookie identifies your browser and user id (and not
your identity). If you place orders with us, we use
cookies to assist in storing your preferences and
recording other session information (a "session" is a
single visit by you to our website).
Refund & Return Policy
Pizzary will not be responsible for any loss or
deterioration which occurs subsequent to delivery as
per your instructions (unless otherwise agreed in
writing prior to delivery) due to non-timely collection
or otherwise. Please select your meals carefully
as no refund or exchange will be given. If a product
is out of stock, we will contact you to determine if
you would prefer a replacement or deduct it from
your total order.
If you are not completely satisfied with your order,
please call us immediately at 0296 997 000 and
we will rectify the situation.
Online Payment
We only accept online payment by providing your
credit card details during checkout on our secure
site. We will process your order payment using your
credit card details for the value printed on the tax
invoice we provide with your delivery. All transactions
are sold and processed in Australian dollars (AUD).
We accept both Visa and Mastercard only on this
secure site.
Security
Our e-commerce site uses Secure Sockets Layer
(SSL) technology, which uses 128 bit encryption.
SSL locks all payment information passed from
you to us in an encrypted envelope, making it
extremely difficult for this information to be
intercepted.
Changes in the future
We may make changes to this Privacy Policy from
time to time. If we do we will post these changes on
our website.